BigPond customers are caught out by a bug between the new
Windows 8. 1 update and also the modems issued by Telstra to broadband
customers.
The bug leaves customers unable to attach to the net or load
websites, however solely affects those that upgrade to the new Windows package.
Since discovering the bug Telstra has developed a far off
fix, that avoids the requirement to doubtless replace thousands of modems
factory-made by an organization known as a method.
However, others say the temporary fix doesn't allow them to
transfer unmetered information, like BigPond content.
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"We've known Associate in Nursing incompatibility
between the Windows eight. 1 update and a kind of electronic equipment we offer
customers," Telstra voice Scott Whiffin same.
"The issue solely relates to customers victimization
our T-Gateway [modem] and Premium Home Network entree [modem] and we've worked
with the provider to develop an answer. This answer has been extended to our
ADSL and rate networks and that we would raise customers having issues
accessing their service to boot their electronic equipment by turning them off
and on. Customers on the NBN can receive this fix within the coming back days."
Restarting the electronic equipment would trigger a far off
management system that enables the electronic equipment to figure with Windows
eight. 1, he said. Customers with Netgear modems weren't affected, solely those
with method series ten instrumentality.
Mr Whiffin apologized and shame "the issue has scarcely
surfaced", however technical support employees had been briefed on the
matter. A permanent fix was being tested and would be to customers within the
next maintenance cycle, he said.
"We haven't got a way of the scope of the quantity of
consumers compact by the problem because it is barely triggered after they
perform the Windows update. We've not seen an oversized range of client calls
on the problem, and that we have had a little range of consumers collaborating
within the Crowd Support discussion," he said. Crowd Support is Telstra's on-line
technical support forum.
Microsoft free Windows 8. 1 in October one8, however it took
many days for a technician to post a comment on-line once it absolutely was 1st
raised by customers. A client claims technical support weren't typically
responsive to the problem.
Telstra found that Windows 8. 1 found name systems otherwise
to all or any previous versions of the Windows package. This exposed a bug
inside the method hardware equipped by Telstra.
BigPond client John Hagger same his web started quitting
each jiffy once he put in the new computer code, however Telstra cursed his laptop and Windows and tried to charge
him $190 for a technician to go to and take care of the matter.
Mr Hagger same he was unhappy with a brief answer that was
found by a Telstra client and announce on-line, and same the corporations
shouldn't be commercialism instrumentality that was incompatible with a brand
new package or charge for a technician for a known downside that may be mounted remotely.
Microsoft has been contacted for comment.
Telstra's Crowd Support web site warned that the temporary
fix might have an effect on unlettered content for giant pool customers. However,
mister Whiffin same "we don't think there are any access issues" and
customers ought to decide if they were being charged for BigPond content.
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